The support that you will get from your cloud website hosting provider is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have some technical problem with an active account. Prompt and accurate info about a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine web hosting provider and not from some reseller. If you acquire a hosting account through a company that does not own its servers and it can't access them right away, it is almost certain that you will wait for a couple of days in order to get an answer to your question, therefore your web sites may remain offline for quite a while. In contrast, a supplier that provides different options for communication and has a tech support crew available all the time can assist you right away and help you decrease or fully avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance right away, that's why our cloud website hosting services include 24/7 support and several ways of communication. If you don't have an account yet, you can give us a call or come on our live chat and talk to a live agent, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service that you can't use. If you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it needs further investigation. In contrast to the vast majority of providers on the market, we answer to all the tickets within the hour, so you won't have to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you can reap the benefits of our 24/7 support services even on public holidays. All of your websites will be available constantly and so will we. With quite a few contact options, you will be able to select the easiest way to contact us and find out about our solutions in case you don't have an account yet, or ask for support in case you're already one of our customers. You will be able to give us a call, start a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have a one-hour response time guarantee, although it rarely takes more than 20 mins to get assistance no matter the nature of the issue. Using our customer and tech support services, we are available for you every time you need us, not a few days afterwards.

24/7 Customer Support in VPS Servers

Every single VPS server plan that we offer features 24/7 customer and tech support, therefore if you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can get in touch with us at any moment, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with several local numbers worldwide, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters as it will be easier to track what is going on. The maximum guaranteed response time for all email messages and tickets is an hour, but it rarely takes that long to get assistance. If you acquire the Managed Services upgrade that we provide, our administrators will also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer feature 24/7 support through numerous means of communication and with a 1-hour max reply time warranty. When you want to find out more about the packages or you have some billing or general questions, you are able to call one of the local numbers that we have internationally or you could use our live chat support and speak to a live representative. For solely tech problems which require assistance from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, since all of these channels are more appropriate to monitor a given matter. The reply time for them rarely surpasses 30 mins, which means that you can forget all about waiting for a whole day in order to receive help. Our support service is available for all server-related issues, as well as the pre-installed software. In the event that you need support for third-party apps, you can consider obtaining the Managed Services upgrade that we provide with all the packages.